Visiting a new clinic can feel overwhelming. At Kerlan-Jobe Institute, we’ve created this Visiting Guide to ensure your experience is stress-free, well-organized, and respectful of your time. Whether you’re coming for an initial consult, therapy, or imaging, this guide prepares you for a positive and empowering visit.

Before Your Visit:

• Confirm Appointment Details: You’ll receive email or phone reminders 48 hours prior.

• Review & Complete Forms: Use our secure portal or pick up forms during arrival.

• Prepare Insurance & Payment Info: Bring your insurance card, photo ID, and, if applicable, worker’s compensation authorization letter.

• Dress Comfortably: Wear loose, accessible clothing—especially for physical exams or therapy sessions.

• Plan Transportation & Parking: On-site parking available; public transit options provided on our website.

When You Arrive:

• Check-In Process: Present ID and insurance, sign digital forms, and review appointment schedule at reception.

• Waiting Room Amenities: Enjoy free Wi-Fi, water station, restrooms, and informational materials about our services.

• Accessibility: Clinic is ADA-compliant with wheelchair access and elevator service.

• Visitor Policy: One guest permitted if assistance is needed; exceptions made for minors.

During Your Visit:

• Initial Assessment: You’ll meet with a specialist who reviews your medical history, performs a physical exam, and may order imaging.

• Diagnostic Testing: On-site X-ray, MRI, ultrasound, and nerve testing are available for convenient, timely results.

• Therapy Services: Physical or occupational therapists will guide you through a custom rehab program using state-of-the-art equipment.

• Discussion of Care Plan: Your provider explains diagnosis, treatment options, expected outcomes, and timelines.

• Scheduling Follow-Up: Front desk or patient coordinator schedules next visits based on your recovery path.

After Your Visit:

• Online Access to Reports: Imaging results, visit summaries, and therapy instructions are available via patient portal.

• Medication & Therapy Instructions: Clear instructions provided; contact us with any questions.

• Contacting the Clinic: Call or message us through the portal for assistance; we will respond within one business day.

Tips for a Smooth Visit:

• Avoid eating heavy meals within 2 hours if fasting is required for imaging.

• Bring a list of current medications and allergies.

• Wear comfortable shoes and clothes that allow mobility.

• Note down any questions to discuss during your appointment.

COVID-19 & Health Safety Measures:

• Sanitizing stations installed throughout the clinic

• Staff wear masks and gloves as needed

• Regular deep-cleaning and medical-grade air filtration in waiting and exam areas

Conclusion:
Our Visiting Guide reflects our commitment to providing thoughtful, patient-centered service. At Kerlan-Jobe Institute, we’re dedicated to making every visit safe, efficient, and focused on your health and comfort.