Patient Resources
Visiting Guide
Visiting a new clinic can feel overwhelming. At Kerlan-Jobe Institute, we’ve created this Visiting Guide to ensure your experience is stress-free, well-organized, and respectful of your time. Whether you’re coming for an initial consult, therapy, or imaging, this guide prepares you for a positive and empowering visit.
Schedule a Consultation
Before Your Visit:
- Confirm Appointment Details: You’ll receive email or phone reminders 48 hours prior.
- Review & Complete Forms: Use our secure portal or pick up forms during arrival.
- Prepare Insurance & Payment Info: Bring your insurance card, photo ID, and, if applicable, worker’s compensation authorization letter.
- Dress Comfortably: Wear loose, accessible clothing—especially for physical exams or therapy sessions.
- Plan Transportation & Parking: On-site parking available; public transit options provided on our website.
When You Arrive:
- Check-In Process: Present ID and insurance, sign digital forms, and review appointment schedule at reception.
- Waiting Room Amenities: Enjoy free Wi-Fi, water station, restrooms, and informational materials about our services.
- Accessibility: Clinic is ADA-compliant with wheelchair access and elevator service.
- Visitor Policy: One guest permitted if assistance is needed; exceptions made for minors.
During Your Visit:
- Initial Assessment: You’ll meet with a specialist who reviews your medical history, performs a physical exam, and may order imaging.
- Diagnostic Testing: On-site X-ray, MRI, ultrasound, and nerve testing are available for convenient, timely results.
- Therapy Services: Physical or occupational therapists will guide you through a custom rehab program using state-of-the-art equipment.
- Discussion of Care Plan: Your provider explains diagnosis, treatment options, expected outcomes, and timelines.
- Scheduling Follow-Up: Front desk or patient coordinator schedules next visits based on your recovery path.
After Your Visit:
- Online Access to Reports: Imaging results, visit summaries, and therapy instructions are available via patient portal.
- Medication & Therapy Instructions: Clear instructions provided; contact us with any questions.
- Contacting the Clinic: Call or message us through the portal for assistance; we will respond within one business day.
Tips for a Smooth Visit:
- Avoid eating heavy meals within 2 hours if fasting is required for imaging.
- Bring a list of current medications and allergies.
- Wear comfortable shoes and clothes that allow mobility.
- Note down any questions to discuss during your appointment.
COVID-19 & Health Safety Measures:
- Sanitizing stations installed throughout the clinic
- Staff wear masks and gloves as needed
- Regular deep-cleaning and medical-grade air filtration in waiting and exam areas
Conclusion:
Our Visiting Guide reflects our commitment to providing thoughtful, patient-centered service. At Kerlan-Jobe Institute, we’re dedicated to making every visit safe, efficient, and focused on your health and comfort.